Eligible returns of products purchased on Hatmeo should be made by mail. Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to a specified address which our customer service will provide. Customers need to apply through ([email protected]) and get consent by our customer serivice. We will NOT provide any return label, and customers need to send the tracking number to our customer service by email. If customers return products to an address without our permission, we have rights to refuse the returns or refund. 

Please return merchandise in its original box if possible and include the provided return slip with returns instructions.

Exchange: Customers should bear the return shipping fees and $9.99 resend shipping fee themselves; we will re-send products to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.

Returns: The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via [email protected].

Customers should bear the return shipping fees themselves; we will refund(deduct the $9.99 shipping fee we paid when shipping the goods include free-shipping products) to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.

All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.

Once we receive the items and inspect them you will receive your refund. Allow up to 5 business days after receipt in our warehouse to process the refund. The refund will be applied to your original credit card or payment method. 

（Please note that due to the hygiene and safety of other customers, we do not offer returns or exchanges on any panties sold on this site. If the product itself has quality problems, please contact our customer service. We will send you a new package or refund you.）

Please note that refunds are not offered for merchandise returned after the 30-day period.